free shipping on orders over $75 Excluding AK and HI

phone: 844.478.5463

Shipping & Returns

 

Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

With e-Bikes on pre-order – the time for delivery will be made clear to you when we receive pre-order deposit. Please note that sometimes manufacturing delays and shipping issues can delay an estimate delivery time. You will always be notified to the best of our ability and we will always overestimate and not underestimate any pre -order delivery time.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

As all of our e-Bikes and e-Motos are shipped to you fully built and tested. Shipping on all e-Bike and e-Moto orders and pre-orders are handled directly by us. As a result, we cannot provide you with an immediate shipping quote. However, our dedicated staff will be in contact with you throughout the process and will keep you informed.

 

In Store Pickup

You can skip the shipping fees with free local pickup at our Spring Hill Showroom. For all e-Bike and e-Moto orders and pre-orders, we will contact you directly when they are available for pick-up.

For all other items, after placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10am to 5pm on Tuesday to Friday, and 10am to 1pm on Saturday. Pickup times outside of these hours available by request. Please have your order confirmation email with you when you come.

How Do I Check Order Status?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at sales@ShockBikes.com with your name and order number, and we will look into it for you.

Return Policy

SHOCK BIKES will allow a refund where you have changed your mind, provided that you let us know within 2 business days and pay return shipping. 

SHOCK BIKES will allow a return for store credit or exchange product where you have changed your mind less a return fee on a case by case basis, provided that the item in question is:

  1. returned within 5 days of receiving order at buyers expense;
  2. as new and is not used;
  3. in a resalable condition; and
  4. not damaged in any way.

Please note, with e-Bikes and e-Motos once you have ridden them they are not in the same state as you received them and will be considered used, so you cannot receive a full refund unless the product is not fit for purpose.

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@ShockBikes.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.